Core Systems Summit Agenda - April 10th & 11th, 2013

Life & Annuity - Day 1

Registration & Networking Breakfast

Welcome Address presented by Master of Ceremonies

Keynote Presentation

The Strategic Role of the Social CIO

Approaching mid-2012, forward-thinking organizations are implementing social business initiatives across multiple areas, from marketing and sales to human resources and customer support. As a result, CIOs and IT leaders can no longer afford to be isolated from any one department. In this session, we will discuss:

Think Tank

IT Strategy and Modernization

This discussion will introduce a high level approach, implications of sequencing and timing of roadmap components with regard to Core Systems IT strategies and modernization initiatives.

Round Table

It's Not Just A Portal - It's the Window into The Real Time, Right Time Organization!

Insurance companies need to provide access to relevant and timely information to many audiences. These may include policyholders, agents, interested parties (eg., adjustors, loss control consultants, service providers, attorneys, accountants, and actuarial consultants ). These target groups need access to data, information, and other content wherever they are located and by using whatever technology platform they prefer. Whether that platform is a desktop or laptop, smart phone, iPad, or other device, the information needs to be current, available real time, and also incorporate additional information from business intelligence and predictive analytics.

Executive Luncheon

Case Study

Leveraging Technology and Expertise

Learn how companies are leveraging technology and expertise to achieve results that were unthinkable in the past.

The new innovations has taken configuration to the next level, allowing carriers and brokers to build and replace core systems without writing code - using tools and techniques you already know.

Case Study

Best Practices to Reduce Risk in Policy Administration System Migrations

In the insurance industry, replacing a policy administration system carries more risk than perhaps any other IT project. In this session,we will share how one life insurance carrier used a well-planned proof-of-concept (POC) to significantly reduce the risk of replacing its policy administration system. The session will also share client experiences implementing Insurance Policy Administration, including success with new product launches, regional platform development projects, and best practices.

Think Tank

Mobility and Core Systems Challenges

The mobile landscape is a digital representation of a complex dynamic flux on a global scale, directly reflecting the consumers shifting products and platforms. Demands for new and agile business functionality is paving the way to advanced mobile tools and technologies, innovative process models, and the ability to ensure that enterprise services and products are secure, tested and certified.

This session will be an open forum discussion addressing the new mobility challenges for Core Systems organizations.

Some of the topics to be discussed in this session:

Executive Visions

Managing Vendor Partnerships During Core System Projects

Core system projects are resource intensive and challenging, not least because they require a true partnership between the insurer and vendor. Goals, practices, communications styles, project management approaches, incentives, and even personalities need to be tightly aligned. This panel session will discuss best practices in managing the vendor relationship during implementation, testing, deployment, and post-deployment.

Property & Casualty - Day 2

Registration & Networking Breakfast

Welcome Address presented by Master of Ceremonies

Keynote Presentation

Pivoting on People: How Social Will Boost Your Bottom Line

For years, technology and the Internet have slowly distanced many agents from the once-personal buying process. But this doesn't have to be the case! Adding a social media layer to your business will give agents the edge they need to compete in today's climate. Social empowers agents by deepening customer relationships in a genuine way, so they stay ahead of renewals, upsell at life's important milestones, and cross sell to their customers' social connections.

In this presentation, we will discuss:

Think Tank

Measuring Success In Core System Projects

Without metrics, any project is at risk of being judged a failure on the basis of a political, budgetary, leadership, or other change, regardless of whether it deployed the anticipated capabilities for the anticipated price and time. Insurers need to careful set and communicate goals, and pro-actively manage and communicate progress against these goals throughout the life of the project as well as after the project is completed. This session will look at some of the commonly used metrics and discusses their advantages and potential pitfalls.

Thought Leadership

A Customer-Centric Approach for Unifying P&C Communications

Customers expect more from their insurers and remain loyal to those who treat them as individuals, who understand their needs and deliver exceptional customer service. Insurers need to communicate in a unified voice in coordinated ways to create a connected customer experience.

Join this session to learn the latest advances in customer communication technology to create a more connected customer experience that fuels profitable growth.

Keys to success include enterprise-wide technologies for:

Executive Luncheon

Round Table

It's Not Just A Portal - It's the Window into The Real Time, Right Time Organization!

Insurance companies need to provide access to relevant and timely information to many audiences. These may include policyholders, agents, interested parties (eg., adjustors, loss control consultants, service providers, attorneys, accountants, and actuarial consultants ). These target groups need access to data, information, and other content wherever they are located and by using whatever technology platform they prefer. Whether that platform is a desktop or laptop, smart phone, iPad, or other device, the information needs to be current, available real time, and also incorporate additional information from business intelligence and predictive analytics.

Analyst Q&A Session

When to Hold Them, When to Fold Them

As the fortune cookie says, "No matter how far you are down the wrong path, turn back." Sometimes, an insurer can realize it has chosen the wrong partner for the wrong reasons. This session looks at how to extract you from a bad vendor relationship and bring in a back-up without spooking your business partners and derailing the entire project.

Round Table

Core Systems Implementation: Let's Talk about Success

Success has a thousand fathers, while failure is an orphan. What are the drivers of successful core systems projects?

Carriers and vendors appear to be getting better at implementing core system projects. Projects seem to meet expectations more consistently and carriers seem to be avoiding the complete failures common just a few years ago. Let's discuss the critical success factors and lessons learned in recent successful core system implementations.

Topics will be driven by the group but could include pre-project readiness assessments, project methodology choice, team size and structure, mix of internal/external resources, subject matter experts, roll-out, conversion, or testing timing and types. We can discuss how to balance the benefits of fixed-cost projects with change management, as scope and business requirements change during the project. What factors are difference-makers to you?

You may want to play devil's advocate: is the failure rate the same as in past years? There may simply be more projects, so we hear of more successes. Are failures getting shut down faster, or alternatively, getting strung out longer? Is the industry better at communicating lower expectations or at keeping failed projects under wraps? Any or all of these situations could lower the number of failures we hear about.

Executive Visions

Managing Vendor Partnerships During Core System Projects

Core system projects are resource intensive and challenging, not least because they require a true partnership between the insurer and vendor. Goals, practices, communications styles, project management approaches, incentives, and even personalities need to be tightly aligned. This panel session focuses on best practices in managing the vendor relationship during implementation, testing, deployment, and post-deployment.